Job Description

Associate Specialist Drug Safety role focused on pharmacovigilance for companion animal products. The position handles technical service inquiries, product complaints, and adverse events through triage, documentation, quality assurance coordination, and cross-functional support with internal veterinarians and external customers.

Responsibilities

• Triage technical service inquiries via phone, email, fax, and web; escalate to veterinarians as appropriate
• Process and document product complaints, including data entry, case handling, and customer follow-up
• Support pharmacovigilance veterinarians with correspondence, medical record uploads, compensation requests, and database maintenance
• Manage product quality issues by initiating sample returns, coordinating testing, and closing the loop with complainants
• Identify marketplace trends and support cross-functional projects, training initiatives, and pharmacovigilance reporting

Requirements

• Minimum 1 year pharmacovigilance experience and/or animal science/companion animal customer care experience
• Proficiency with Word, Excel, Outlook, databases, and data entry accuracy
• Excellent verbal and written communication skills with stakeholders and customers
• Detail-oriented with strong compliance mindset and time management abilities
• Customer focus with problem-solving and collaboration skills

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