Are you a reliable, organized, and customer-focused individual looking to join a fast-paced team? We are seeking a Towing Dispatcher to coordinate driver activity, support customers, and ensure efficient day-to-day operations. If you thrive in a high-energy environment and enjoy helping people, we want to hear from you!
Key Responsibilities
· Monitor and coordinate driver activity and assignments using communication devices.
· Maintain real-time status and locations of all drivers.
· Utilize computers, radio systems, telephones, fax machines, and other communication equipment.
· Accurately access and enter data into Intow immediately as calls come in.
· Answer all inbound calls in a courteous, friendly, and professional manner — must answer within 3 rings or less .
· For all non-law enforcement calls, provide drivers with all required information, including:
· Customer name
· Call-back number
· Vehicle year, make, model, and color
· Breakdown location (including county and state when needed)
· Direction of travel
· Tow destination
· Reason for tow
· Method of payment
· Enter special instructions in Driver’s Notes and all additional details in Dispatch Notes .
· Understand all pricing structures: charge accounts, COD customers, PI customers, and law enforcement tows.
· Assist Customer Service with releases, lot visits, and phone calls as needed.
· Support billing and collections when required.
· Perform filing duties during shift.
· Handle cash register and complete all end-of-shift responsibilities.
Preferred Qualifications
· Bi-Lingual (English/Spanish) strongly preferred.
· Previous dispatching experience is a plus but not required.
· Strong communication skills and ability to stay calm under pressure.
· Comfortable working with multiple technology platforms.
Why Join Us?
· Fast-paced, team-oriented environment
· Opportunity for growth and skill development
· Competitive pay and benefits
...foundational AI models for science from the ground up. We're seeking talented Chemistry subject-matter experts (SMEs), including synthetic, organic, medicinal, analytical and physical chemists from academia or industry, to bring deep, hands-on laboratory expertise to the...
Would you like to work for an Award-Winning Caregiving Company? Come join us at Senior Helpers of Greater Chicago! We are Senior Helpers Store of the Year 2024 and the first national in-home care company to be recognized as a Great Place to Work 3 years in a row! Senior...
...Description About the Role: Our client a leading national insurance carrier is seeking an experienced Workers Compensation Claims Adjuster to join their claims team. This individual will be responsible for managing a caseload of complex workers compensation claims...
...LICENSE REQUIRED - no pending license Shift: Flexible! Can do 5x8s Or 4x10s Required Certs: ACLS, BLS, NIHSS Work Setting: Interventional Radiology, Special Procedures Gastrointestinal Studies/Procedures: Angioplasty, Chemoembolization, Gastrostomy Tube Placement, Liver...
...Aviation cargo, Airline passenger, and Aviation ramp services. Our team of people is highly trained, highly skilled, and confident airport service professionals who are supported by local training and development. We are passionate, capable, and always willing to explore...