Job Description

Job Summary:

The Front Desk Receptionist is responsible for providing exceptional customer service while managing a variety of patient relations, clerical, and business office tasks to ensure the smooth day-to-day operations of the clinic. Key responsibilities include greeting and assisting patients, scheduling appointments, handling phone inquiries, maintaining records, and supporting administrative functions with accuracy and professionalism.

About the Practice:

The physicians of Heaton Eye Associates have been serving East Texas’ vision needs for over 40 years. We offer state-of-the-art technology with special services ranging from primary eye care to world-class laser surgery. Our physicians were the first to offer LASIK laser vision correction in East Texas and have performed tens of thousands of procedures since its inception. Heaton Eye offers a wide range of premium lenses including Symfony Extended Depth of Focus lenses, PanOptix® lenses, and Vivity® lenses to offer freedom from glasses and contacts after cataract surgery. Our surgeons were the first in East Texas to offer the RxSight Light Adjustable Lens, the only lens implant that allows patients to preview and adjust their vision after cataract surgery. We are the first and only practice in the area offering EVO ICL, another exciting option offering patients freedom from contacts and glasses. Additionally, we have the only fellowship-trained Pediatric Specialist as well as the only Oculoplastic Surgeon offering cosmetic, medical, and reconstructive surgery as well as state-of-the-art aesthetic services in the area. The extensive care and energy Heaton Eye Associates puts into maintaining our leadership position on information and technology in the rapidly evolving science of ophthalmology reflects our commitment to our patients.

About the Area:

Our East Texas locations in Tyler, Longview and Athens offer year-round activities the entire family can enjoy. In Longview, you can experience Texas' rich history and culture. Tyler is surrounded by 25 prime sporting lakes, offering wonderful opportunities for fishing and boating. In the spring, Tyler residents enjoy the colorful spring flowers. Athens, whose tagline is Hamburgers-Heritage-Texas, has the charm of a small, southern town while still retaining many qualities of a larger city and is home to the East Texas Arboretum and Botanical Society.

Experience:

Minimum one-year office experience

Minimum 6 months medical office experience preferred

Education:

High School diploma or equivalent

Schedule:

Monday-Friday: 7:30-5:30 (hours may vary)

Duties and Responsibilities

• Check in: Stand and Greet patients within 5 feet and at check-in 
• Verify patient information (insurance, address, phone number, email)
• Enter patient demographics into the computer system accurately
• Check-out patients: totaling charges accurately (Request co-pays, deductible or full payments as appropriate)
• Gather email, schedule follow-up appointments/recalls
• Prepare practice schedules: Ensure schedules are ready for the next day, to include but not limited to highlighting appropriate appointments which need paperwork
• Handle no show cards, phone calls, and recalls: document and follow up calls, watch for trends in no shows and alert administrations when there are multiple no shows 
• Closing down the Front Desk: Ensure all batches are balanced at the end of the day, ready PO Charts, and all change drawers are balanced. 
• Maintain lobby area for cleanliness and comfort of the patients
• Attendance/Punctuality and Reliability 
• All other duties assigned 

Qualifications and Skills:

• General knowledge of practice management software
• Positive attitude
• Dependable
• Multi-task oriented
• Good communication skills
• Able to handle patient complaints in customer service fashion
• Bilingual preferred

Hours:

1:00-5:30

Benefits:

• 401K

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