Job Description

Grimco is a family-owned manufacturer and wholesale distributor of sign supplies, serving customers across the US as well as Canada and the UK. Founded in 1875 and still privately held today, Grimco has grown to more than $1.5 billion in annual sales while staying true to its roots as a family business.

Our sales team is at the heart of that success. Our customers grow when they have the right products at the right time, and our inside sales team makes that happen by answering the phone, solving problems, and bringing product knowledge to every conversation. We’re looking for people who want to learn the products, take ownership of their customers’ experience, and grow with the company.

Job Description

• Handling 30-45 inbound customer calls per day: answering product, pricing, and availability questions, quoting, and taking orders
• Providing email support for your assigned territory, responding quickly and accurately to customer requests
• Following up with customers on quotes, open orders, and service needs to make sure nothing falls through the cracks
• Coordinating with vendors to confirm availability, lead times, and order status, then keeping customers informed
• Delivering a great customer experience by anticipating needs, resolving issues, and getting ahead of delays before customers have to ask
• Building strong working relationships with outside sales, purchasing, logistics, warehouse, and other internal teams
• Keeping accurate records of customer interactions, quotes, and opportunities in our systems
• Spotting opportunities to introduce customers to new products and solutions
• Learning a product portfolio that customers genuinely depend on
• Collaborating with your team on shared goals. This is a team-based environment, not a sink or swim set-up

Qualifications

• 0-3 years in inside sales, customer service, order support, or a related customer-facing role
• Comfortable on the phone for much of the day, with the ability to build rapport quickly and communicate clearly
• Strong written communication skills for managing a high volume of customer emails
• Organized and detail-oriented, able to juggle many open quotes and orders without losing track of any of them
• A problem-solver who takes ownership instead of passing issues along
• A self-starter who thrives in a collaborative, team environment

Additional Information

• Opportunity to attend Grimco’s Training & Development Sales Orientation at our Corporate Headquarters in Sunset Hills, MO!
• Focused training time consisting of a mix of one-on-one training, virtual training, and shadowing
• Training focuses on Grimco’s products, systems, phones/customers, sales/service, purchasing, logistics, web store, marketing, safety, accounting, human resources, and reports
• Split between break-out sessions and a hands-on learning environment
• Training period fully paid. Travel accommodations and expenses provided per Grimco’s National Travel Policy

Full medical, dental, and vision benefits available. Medical premiums have remained unchanged for more than 18 years, costing only $16.50/biweekly paycheck for employee only coverage.

• Paid Holidays
• PTO
• Paid Maternity & Paternity Leave
• 401(k) with Profit Sharing, up to 6% of total compensation
• Employee Referral Program
• Volunteer Time Off

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