Job Description

Universal Fidelity has immediate openings for Bilingual Spanish Speaking Customer Service Agent and Collectors!

Job Opportunity: Call Center Representative Location: 17320 Katy Freeway, Ste 125, Houston, TX 77094

Full-Time Position Positions on site

Tuesday-Saturday 9am-6pm central time. This is not a remote position.

We have entry level positions and a local commute. No collection experience is necessary! UFLP will provide continued development after training to ensure your success. Come build your resume with us!

Are you a problem-solver who loves talking to people? Are you dependable? Do you thrive in a fast-paced environment and enjoy helping others? We want you to join our team!

What You'll Be Doing:

• Answering inbound calls and making outbound calls to assist customers with their inquiries or concerns.
• Managing customer accounts, including processing payments and resolving billing issues.
• Finding solutions for customer problems and escalating complex issues when necessary.
• Maintaining accurate records of customer interactions and transactions.
• Offering excellent customer service with a friendly and professional attitude.

What We're Looking For:

• Excellent communication skills—both verbal and written.
• A problem-solver with a positive, can-do attitude.
• Ability to stay calm and focused during busy situations.
• Previous experience in a call center or customer service role is a plus but not required!
• Basic computer skills and a willingness to learn.
• Background and drug test are required. (THC no included) Employer covers the costs of testing. 

Why You’ll Love It Here:

• Medical, Dental, Vision, Life Insurance and more!
• Partner perks that offer discounts with over 4,000 merchants.
• A fun and supportive team environment.
• Opportunities for growth and advancement.
• Luncheons and parties
• Theme days, and monthly activities and contests
• A job where your hard work truly makes a difference!
• We are located in the Energy Corridor very close to Katy, Tx. 

If you’re ready to bring your A-game to a role that offers both challenge and reward, apply now! We can’t wait to meet you!

Founded in 1991, UFLP is a trusted call center and collection agency serving a wide range of clients. What distinguishes us is the expertise of our experienced team and the solid infrastructure we've built over more than 31 years in the industry. With a 97% diversity rate in our workforce, UFLP is proud to foster an inclusive environment. Join our team and be part of something exceptional!

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