Job Description
Job Description
Job Description
MICRO CENTER
is the nation’s leading computer and electronics big‑box retailer, offering more than 40,000 of the industry’s best technology products. For over 45 years, our success has been built on unmatched product expertise, a passion for innovation, and a deep commitment to exceptional customer service.
We are bringing our newest store location to AUSTIN, TX!
At Micro Center,
Passion, Energy, and Commitment
aren’t just words—they’re how we work, grow, and win together. We take pride in creating long‑term customer relationships and cultivating a workplace where associates are supported, empowered, and valued.
About the Role
We are currently seeking self-motivated, results-driven
RETAIL COMPUTER TECHNICIANS , starting at $15/hour base pay with productivity incentives to increase hourly rates from $18-$35 + SPIFFs. If you are passionate about customers and computers and want high earning potential based on your productivity, Micro Center is the place for you!
You’ll be spending up to half your time at the Service Counter, where you will be easing customer concerns by walking them through their comprehensive service options that will result in repeat customers for life, all while having the opportunity to earn uncapped commissions.
The rest of your time will be spent in the shop diagnosing and repairing various computer devices and providing constant communication to your customers regarding their repair status.
What You’ll Do
Provide in-person consultations and troubleshooting to customers at the service counter on a variety of computers, computer-related equipment and other retail products sold in the store
Recommend various service solutions including, but not limited to, data backups, anti-virus, extended warranties, and support subscriptions
Identify, diagnose, and document hardware failure(s) or software problems on a variety of electronic devices including, but not limited to, desktops, laptops, mobile phones, TVs, and monitors
Assemble custom computers sold by our expert build-your-own (BYO) sales team
Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications and vendor certifications, while keeping up to date on retail products and current technologies
Maintain a cash till, handle customer transactions, and maintain the department by ensuring a clean work area is maintained and inventory is accurately tracked
Provide timely, complete, and accurate information directly to customers via face-to-face, telephone, SMS, and email communication regarding their service event on a constant basis
Ensure that customer service standards are met and that difficult customer situations are handled courteously and professionally
Perform additional duties and responsibilities as assigned
What We’re Looking For
High School diploma or equivalent with one year of related computer service repair or technical customer service experience strongly preferred
Industry certifications are preferred and are required within 90 days of hire (company paid)
Excellent communication & interpersonal skills combined with the ability to multi-task and adjust priorities
Physical requirements: lift up to 50 lbs., stand for prolonged periods of time
Flexible availability, including early mornings, evenings, weekends, and holidays
Benefits That Support Your Growth and Well‑Being
At Micro Center, we’re committed to taking care of our associates so they can thrive—both at work and in life. Our comprehensive benefits package includes:
Medical, Dental & Vision Coverage
for regular full‑time associates
Competitive Employee Discount , including our Friends & Family Discount Program
Tuition Reimbursement and Education Savings Opportunities
to support continuous learning
Paid Time Off
for regular associates to rest, recharge, and take care of what matters most
401(k) Retirement Plan with Company Match
to help you plan for the future
Industry‑Leading Vendor and Company Training
to build your skills and product expertise
Clear Career Growth and Advancement Opportunities
across the organization
Why Micro Center
Our core promise is to
take care of our associates and our customers . That commitment has guided our culture, our growth, and our success for more than four decades—and it’s what makes Micro Center a truly exceptional place to build your career.
Micro Center is an Equal Opportunity Employer.
Job Tags
Hourly pay, Full time, Flexible hours, Afternoon shift, Early shift